Returns, Cancellation & Refund Policy

As purveyors of 100% natural, unadulterated edible spices and stone-ground flours, our products fall under strict FSSAI food hygiene and safety regulations. For the safety of all patrons, opened or unsealed food products cannot be returned or restocked once delivered.

If your package arrives with broken outer seals, transit moisture damage, or an incorrect item, you are protected by our Instant Replacement & Full Refund Guarantee:

1. Photograph the outer packaging, damaged pouch, and shipping label.
2. Notify our team within 48 hours of delivery via email at care@sikoraorganics.com or via WhatsApp.
3. Upon verification, we will dispatch an immediate complimentary replacement batch or process a 100% refund.

You may request an unconditional cancellation of your order at any time before it has been dispatched from our Sikkim fulfillment warehouse (typically within 4 hours of placing the order). Once an order is handed to our courier with an active airway bill (AWB), the package cannot be recalled.

Approved refunds are credited directly back to the original payment source:

• UPI (Google Pay, PhonePe, Paytm): 24 to 48 hours.
• Credit & Debit Cards: 5 to 7 banking days (subject to issuing bank policies).
• Net Banking: 3 to 5 banking days.
• Cash on Delivery (COD) orders: Transferred via instant UPI or NEFT directly to customer's bank account.